pokok kl Privacy Policy

1. Introduction

pokok kl is an online gaming and betting platform operated for users in Bangladesh. Using our services requires you to provide certain personal information. This Privacy Policy ("Policy") explains what types of information we collect, how we use it, and what your rights are.

This Policy applies to the pokok kl website, mobile application, and all associated digital channels. Alongside our Terms and Conditions, this Policy forms an important part of the relationship between you and us. By registering on our platform or continuing to use our services, you are considered to have accepted the terms of this Policy.

We believe that data protection is not merely a legal obligation — it is our ethical responsibility toward our users. This view has guided every step of how we handle data.

2. Definitions

The meanings of terms used in this Policy are given below:

• "Personal Information" — any information that can identify you directly or indirectly, such as your name, mobile number, email address, National ID number, or financial transaction details.
• "Processing" — any operation performed on personal information, including collection, storage, analysis, modification, and deletion.
• "Platform" — the pokok kl website, mobile application, and all associated services.
• "User" — a person who holds a registered account on pokok kl or browses the platform.
• "Third Party" — any individual or organisation not affiliated with pokok kl.
• "Cookie" — small text files stored on your device that are created when you visit a website.

3. Information We Collect

pokok kl collects information from users through various methods. The types and sources of information collected are described below by category.

3.1 Registration Information

Information you provide when creating an account:

• Full name and date of birth (for age verification — our platform is for users aged 21+ only)
• Email address and mobile number
• Preferred currency and language
• Username and encrypted password

3.2 Identity Verification Information

To ensure responsible gaming and financial security, we may request additional verification information in certain cases:

• Copy of National ID (NID) or passport
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)
• Documents required as proof of address

3.3 Transaction Information

Details of each deposit, withdrawal, or bonus claim are stored in our system at the time of the transaction. This includes the amount, time, method, and status.

3.4 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Login time and session duration
• Game play history and betting patterns
• Information collected through cookies and tracking technologies

4. Purposes of Data Use

pokok kl uses collected information for the following legitimate purposes:

4.1 Service Operations

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals
• Keeping gaming and betting services running without interruption
• Managing bonuses and promotions

4.2 Security and Protection

• Preventing fraud and unauthorised access
• Taking necessary steps to prevent money laundering
• Detecting multiple accounts or prohibited activities
• Monitoring system security

4.3 User Communication

We use your email and mobile number to send transaction confirmation messages, security OTPs, responses to your requests, and important platform-related notifications. Your consent will be obtained before sending any promotional messages.

4.4 Responsible Gaming

We analyse your gaming patterns to identify problematic behaviour at an early stage. Under our responsible gaming policy, we may set limits or impose a temporary suspension where necessary.

4.5 Service Improvement

• Analysing the performance of the website and app
• Improving the user experience
• Identifying and resolving technical issues

5. Data Storage and Security

pokok kl treats the security of your information as a top priority. Our servers are protected by SSL encryption technology and all sensitive information is stored in an encrypted state.

5.1 Security Measures

• Industry-standard SSL/TLS encryption
• Regular security audits and vulnerability testing
• Strictly controlled access to sensitive information
• Data backup and recovery systems
• Two-Factor Authentication support

5.2 Retention Period

We retain your information only for as long as it is needed to provide our services or to meet legal obligations. Even after an account is closed, financial transaction records are retained for a specified period in accordance with applicable law.

5.3 Response to a Data Breach

If a security breach occurs or is likely to occur, we will notify affected users as quickly as possible and take the necessary precautionary steps.

6. Sharing Information with Third Parties

pokok kl does not sell your personal information to any third party for commercial purposes. However, sharing information may be necessary in the limited circumstances below:

6.1 Service Provider Partners

Necessary information is shared with our trusted payment processing partners (such as bKash, Nagad, Rocket, Upay, and banking services). These partners have their own privacy policies and operate under an agreement with us.

6.2 Game Software Providers

Gaming data may be shared with studios such as Pragmatic Play, PG Soft, Evolution, JILI, and Spribe for the purpose of operating games. This data is limited primarily to managing game sessions.

6.3 Legal Authorities

In the case of a valid legal process, court order, or government investigation, we may be required to provide information in compliance with applicable law.

6.4 Business Transfers

In the event of a merger, acquisition, or business transfer, your information may be transferred to new operators. Should this occur, we will notify you in advance.

7. Cookie Policy

Cookies and similar tracking technologies are used on the pokok kl platform. Cookies are small text files stored on your device that help improve your browsing experience.

7.1 Types of Cookies

• Essential cookies: Required for the basic operation of the platform. They are used to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferences such as language and display settings.
• Analytics cookies: Used to understand how the platform is being used, which helps improve our services.
• Marketing cookies: Used to deliver relevant content based on your interests — you have the option to disable these.

7.2 Cookie Controls

You can block or delete cookies from your browser settings. Please note, however, that disabling essential cookies may cause some parts of the platform to not function properly.

8. User Rights

As a pokok kl user, you have certain important rights over your own information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to object to processing: You may object to your information being processed for marketing purposes.
• Right to data portability: You may request your information in a structured, machine-readable format.
• Right to withdraw consent: You may withdraw any consent you have previously given at any time.

To exercise these rights, please contact our customer support team. We will endeavour to respond to your request within a reasonable time. To learn more about our services, visit the About Us page.

9. Minor Protection

All pokok kl services are strictly for users aged 21 years or older. We actively prevent minors (those under 21) from participating.

Age is verified at the time of registration. If an account holder is found to be under 21, the relevant account will be closed immediately and the information collected will be securely deleted.

If a guardian suspects that a minor is using our platform, they may contact our support team directly.

10. Changes to the Privacy Policy

It may be necessary to revise this Policy over time or due to legal requirements. We will notify you by email or via a platform notification before any significant changes are made.

Continued use of the platform after a revised policy is published will be considered acceptance of the new terms. The latest version of this Policy will always be available on this page and the "effective date" will be kept up to date.

11. Contact Us

For any privacy-related questions, complaints, or requests, please contact our support team. Our team is available 7 days a week, 24 hours a day in both Bengali and English.